Frequently Asked Questions

What languages are available?

Our doctors speak the following languages: Italian, English, French, German, Spanish. We are able to provide a professional translator for Chinese and Russian.
When no language is specified in the request form, we provide an English-speaking doctor by default.
Kindly be aware that waiting times for other languages may be subject to doctors’ availability.

What are the costs for a medical appointment?

A first visit with a doctor is 200 €, with a second visit being discounted to 150 €. To read more, see our pricing page.
All of our partners are specialist doctors, which grants insurance refund. Not all insurers refund generalist visits, but they all refund specialist visits.
After the visit, we provide a medical report written by us directly in English, which guarantees reimbursement from your health insurance provider.

Can I get a Covid-19 test with results valid for air travel?

Yes, all of our Covid-19 tests are complemented by documentation in Italian, English, or both (depending on your preference) that is accepted by airlines for travel purposes.

Furthermore, with any Covid-19 test we can issue a Green Pass in English, French and Russian that is valid for 3 days and allows you to travel across Europe without requiring further testing or quarantine.

If you can show proof of vaccination or occurred healing from Covid-19 infection, we can provide a Green Pass with 6 months validity. A Green Pass with 3-day validity is included with all of our Covid-19 tests. Click here to find out more.

Are you able to issue a Green Pass?

Yes. A Green Pass with 3-day validity is included with all of our Covid-19 tests, both Rapid Antigenic and PCR Molecular.

If you can show proof of vaccination or occurred healing from Covid-19 infection, we can provide a Green Pass with 6-month validity.  Click here to find out more.

Can you guarantee that my PCR Molecular test results will be available in time for my flight?

Yes. Usually, results are sent via email within 24 hours.

If you have particular requirements, just let us know at the moment of the request and we can plan our logistics to ensure you will receive test results exactly when you need them. Medyca has partnered with two different laboratories for PCR test analysis, meaning that we can get your tests analysed very quickly, weekends included. See our Covid-19 page to find out more.

I am not available to see a doctor now. Can the doctor come later?

Should you not be able to see a doctor immediately after submitting a request, just make it present in the request form (i.e. I am available for the appointment after 6pm) and we will suggest an appointment time that suits your needs. If you don’t make this present in the request form, we will just assume you want to see a doctor as soon as possible.

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